CSS can also mean Customer Security Survey

One of the key activities under IT Service Management (ITSM) is to conduct periodic Customer Satisfaction Surveys (CSS) to understand user perception of IT services. It plays a pivotal role in determining the real state of services and to improve deliveries accordingly.

Is it worthwhile to conduct similar surveys for security? (For a different purpose though)

It’s no longer breaking news that human is the weakest link in security chain, and exploited more often for malicious intents. And awareness, therefore, plays a crucial role in organizations’ security endeavors. So, how about conducting periodic surveys with questions that depicts users’ perception about security, how they see a particular event or a situation and use the results to improve your awareness program?

Views by - Dipti Patel

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