One of the key activities under IT Service Management (ITSM) is to conduct periodic Customer Satisfaction Surveys (CSS) to understand user perception of IT services. It plays a pivotal role in determining the real state of services and to improve deliveries accordingly.
Is it worthwhile to conduct similar surveys for security? (For a different purpose though)
It’s no longer breaking news that human is the weakest link in security chain, and exploited more often for malicious intents. And awareness, therefore, plays a crucial role in organizations’ security endeavors. So, how about conducting periodic surveys with questions that depicts users’ perception about security, how they see a particular event or a situation and use the results to improve your awareness program?
Views by - Dipti Patel